Return/Refund Policy

At Plumbum Stationery BD, we want you to love your stationery as much as we do. If you are not completely satisfied with your purchase, this Refund & Return Policy explains how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

You may request a return if:

• The item you received is damaged, defective, or incorrect.
• The request is made within 3 days of delivery.
• The item is unused, in its original condition, and in the original packaging.

We do not accept returns for:

• Products damaged due to customer misuse.
• Discounted or clearance items (unless faulty).
• Already used stationery items (e.g., opened pens, markers, notebooks already written in).

2. Return Process

1. Contact us at info@plumbumbd.store or via our Facebook page with your order number and photos of the product.
2. Once approved, we will provide you with the return instructions.
3. The product must be shipped back to us using Pathao or a courier of your choice.

3. Refunds

• If your return is approved, a refund will be processed within 7 business days after we receive the returned product.
• Refunds are issued to your original payment method.
• In some cases, we may offer store credit or a replacement item instead of a cash refund.

4. Shipping Costs

• Customers are responsible for return shipping costs unless the item was defective or incorrect due to our error.
• If a refund is issued, the original shipping fee is non-refundable.

5. Exchanges

• If you prefer an exchange instead of a refund, we can replace the product with the same item (if available) or a similar product of equal value.

6. Cancellations

• Orders can be cancelled within 12 hours of placing them, as long as the order has not been shipped.
• Once shipped, cancellation is not possible, you must follow the return process instead.

7. Contact Us

For any questions about returns or refunds, please reach out to us at:

Email: info@plumbumbd.store
Facebook: facebook.com/plumbumbd